Return Request Info

 

Exchange and Return Policy  

  • Defective merchandise will be replaced at no charge up to 30 days of invoice date.
  • Returns for reason other than defective are subject to D & J Sports Inc. approval and will require a 20% restocking fee.
  • No return will be accepted without prior authorization by D & J Sports Inc.
  • Any package returned without written authorization or past 30 days from receiving a return authorization number will be refused.
  • All customized merchandise may not be returned for any reason unless defective.
  • D&J Sports Inc. reserves the right to refuse any and all items that have been improperly cared for or abused.
  • No returns or exchanges will be accepted past 30 days of the invoice date.
  • Return requests are accepted online only.
  • No Returns/Exchanges on Speedo LZR Elite, Speedo Fastskin3, Speedo LZR Pro, Arena Carbon Pro, Arena Powerskin R-Evo, TYR TracerLight, TYR Tracer B-Series, TYR Tracer C-Series, or TYR TracerRise. All sales final on these items.

All returns should be sent to:    

D&J SPORTS INC.

RMA#_______

3060 B Stemmons Freeway

Dallas, TX 75247

Write the RMA number on the outside of the package. Please send your package including the RMA confirmation and a copy of your invoice via a prepaid, traceable and insured method to help ensure a safe documented delivery. Make certain that your name, address, and phone number are included. Return mailing expense is not refundable.

To create a product return request:

  • Log in to your account.
  • In the Order history tab.
  • Use the Search for orders box to find the order for which you want to create a return request.
  • Click on either the order number or the order status to open the Order details page.
  • Click on the Create return link.
  • Select the checkbox for the products you want to return, the amount, the reason and the actions for the exchange/return. If necessary, leave a comment.
  • Click the Create button to create a request and send it to the customer service staff.
  • You will receive an RMA# in 1-2 business days.
  • You request will be added to the list of returns. To view the list, click on the Returns link in the My Account area.
  • In the Returns box you will see the list of all your returns. The current status of each request in the list is shown in the Status column. If necessary, you can either delete or modify the listed return requests.
D&J Sports Swim Shop

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